Customer Support – SuperBoxStream.com

Welcome to SuperBoxStream.com – your trusted partner for legal, hassle-free streaming. We’re committed to supporting our customers at every step of the way. This page outlines our full support services, including warranty information, privacy protection, and how to get in touch.

Warranty Policy

Effective Date: July 21, 2025

At SuperBoxStream.com, we stand behind the quality of our products. Please review our warranty terms carefully before purchasing:

All Sales Are Final – No refunds. All purchases of the SuperBOX S6 MAX are final.

Device Exchange – If your device is defective, request a replacement within 5 days of receiving your order. No refunds will be issued.

Return Shipping – Customers are responsible for return shipping. We’ll cover the cost to send the replacement.

Eligibility – Returned devices must include all original packaging, accessories, and manuals. Devices with signs of misuse, tampering, or physical damage are not eligible for exchange.

How to Request a Replacement:

Contact us at [email protected] or (415) 909-4487 within 5 days of delivery.

Include proof of purchase and a brief description of the issue.

Follow the return shipping instructions we provide.

Once we receive and inspect the item, we’ll ship your replacement within 5 business days.

Warranty Exclusions:

Physical or accidental damage

Improper setup or unauthorized modifications

Claims made after the 5-day window

Privacy Policy

Effective Date: November 24, 2024

At SuperBoxStream.com, your privacy matters. We collect and use your information only to provide secure and efficient service.

Information We Collect:

Personal: Name, address, email, phone (used for order and support purposes)

Payment: Handled securely by trusted third-party processors

Non-personal: Browser type, IP address, cookies, and site behavior

Use of Information:

To process orders and provide customer support

To send promotional updates (with consent)

To prevent fraud and unauthorized activity

We Do NOT:

Sell or rent your personal data

Collect data from children under 18

Your Rights:

Access or update your personal data

Unsubscribe from marketing emails

Request deletion of your data (if not restricted by legal/business obligations)

Contact for Privacy Questions:

Email: [email protected]

Phone: (415) 909-4487

Mail: 1177 Market St, San Francisco, CA 94103

Contact Us

1. Email Support
Reach us at [email protected] for any questions. We respond within 24–48 business hours.

2. Live Chat Support
Use our live chat for real-time assistance.
Available: Monday – Friday, 9:00 AM – 5:00 PM PST.

Support Topics:

SuperBOX S6 MAX setup & troubleshooting

Shipping and order questions

Warranty/exchange claims

Product and service inquiries

We value your business and are committed to delivering a smooth, legal, and reliable streaming experience.

Thank you for choosing SuperBoxStream.com.